Senior Technical Engineer (m/f)

 

Senior Technical Engineer (m/f) Arrow ECS AG München Provide 2nd und 3rd line technical support via email/telephone/live-chat to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.

- Wir Gestalten Die Zukunft Senior Technical Engineer (m/f) Electronics Is A Global Provider Of Products Services And Solutions To Industrial And Commercial Users Of Electronic Components And Enterprise Computing Solutions With 2015 Sales Of $2328 Billion Serves As A Supply Channel Partner For Over 100000 Original Equipment Manufacturers Contract Manufacturers And Commercial Customers Through A Global Network Of More Than 460 Locations Serving Over 85 Countries A Fortune 150 Company With 18500 Employees Worldwide Brings Technology Solutions To A Breadth Of Markets Including Telecommunications Information Systems Transportation Medical Industrial And Consumer Electronics Provides Specialized Services And Expertise Across The Product Lifecycle Does This By Connecting Customers To The Right Technology At The Right Place At The Right Time And At The Right Price Provides Extraordinary Value To Customers And Suppliers - The Best Technology Companies In The World - And Connects Them Through The Company´s Industry-leading Services For Our Location In Munich We Are Looking For A Senior Technical Engineer (m/f) Role Provide Technical Support To Our Global Customers And Partners From Our Munich Office Our Portfolio Is Varied And Includes Best Of Breed Vendors Such As Check Point Blue Coat Fortinet Riverbed Juniper F5 Netapp And More So There Is Lot´s To Learn The Ideal Candidate Would Be Someone Who Is Passionate About Networking Security Linux And All Technical Things Who Enjoys Working As Part Of An Emea Support Team And Is Fluent In English And German You Will Have The Opportunity To Acquire Lots Of New Skills So The Ideal Candidate Will Be Keen To Learn And Embrace New Technologies And Commit To Rapid Skills Development This Role Involves Continuous Learning And Development Training Will Be Provided On The Products You Will Be Supporting And We Have A Structured Training Program Which Will Guide And Support You As You Develop Your Skills You Will Be Expected To Show Commitment And Be Self-motivated To Study Responsibilities Duties Will Include But Are Not Restricted To: Provide 2nd Und 3rd Line Technical Support Via Email/telephone/live-chat To Our Global Customers Using Initiative To Help Customers As Much As Possible A Percentage Of Calls Will Be Of A Complex Technical Nature Attend And Host Remote Support Sessions With Customers/vendors To Diagnose Faults Review Configurations And Resolve Faults Resolve Escalated Support Incidents From Our Customers And Partners Provide Primary Support For Our Customers And Be Responsible For Answering Technical Support Questions And Resolving Error Conditions That Affect Customer Installations And Applications Replicate Customer Configurations As Required To Troubleshoot Complex Errors Progress Simultaneous High-profile/high-priority Issues Be Recognised As An Expert In Your Field And Assist Others Open And Track Trouble Tickets With Vendors Assist Junior Engineers In Escalating Tickets To Vendors Undertake To Develop And Maintain Technical Skills In Selected Products Provide Technical Assistance And Mentoring To Junior Engineers Undertake Training To Achieve And Maintain Accreditation In Selected Products Demonstrate Superb Customer Service Skills Being Sensitive To Customer Concerns Whilst Managing The Interaction In A Confident Manner Skills/experience Required: Ability To Acquire Skills And Develop Quickly Is Essential Ability To Cope Under Pressure And Prioritise Work Accordingly Is Essential Flexibility To Adapt To Changing Demands In A Technical Direct Customer-facing Role Be Articulate Confident Clearly Spoken And Able To Deliver Telephone Support In A Friendly Und Professional Manner Be A Team Player Ability To Work Both Within A Team And Individually As Necessary Excellent Customer Service Skills Und Strongly Motivated To Help Customers Excellent Interpersonal And Communication Skills: Face-to-face Telephone And Written A Thorough Understanding Of Common Networking Protocols Understanding And Experience Of Tcp/ip Routing Switching And Related Protocols Understanding And Experience Of Network Environments And Topologies Structured Logical Approach To Fault-finding Desirable Knowledge Und Skills: Administration Installation And Troubleshooting Of Windows Or Linux Based Devices And Networks Experience Of Structured Fault-finding In A Technical Environment Previous Experience In Busy Technical Support Departments Excellent English Und German Language Skills Both Written And Verbal If You Are Interested In This Role Please Apply Via This Link Https://wd1myworkdayjobscom/ac/job/munich-elsenheimerstrae-1/senior-technical-engineer--m-f-r206   Ag Human Resources Elsenheimerstrae 1 80687 Mnchen Tel +49 (89) 93099-0 De   Contact Person Human Resources Phone +49 (89) 93099-0 Online De 2016-10-17 Senior Technical Engineer (m/f) Provide 2nd Und 3rd Line Technical Support Via Email/telephone/live-chat To Our Global Customers Using Initiative To Help Customers As Much As Possible A Percentage Of Calls Will Be Of A Complex Technical Nature München

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